DGCA Proposes Major Changes in Air Ticket Cancellation and Refund Rules

The Directorate General of Civil Aviation (DGCA) is preparing to introduce new rules regarding air ticket refunds and cancellations. Under the proposed system, passengers will not be charged extra if they cancel or reschedule their tickets within 48 hours of booking. Airlines will also be required to complete the refund process within 21 working days.
The draft proposal has already been prepared, and public feedback will be collected until November 30. These new rules are expected to strengthen passenger rights and address long-standing concerns over delayed or unfair refunds.