New Delhi: Following mass flight cancellations, IndiGo has announced ₹10,000 worth of free travel vouchers for passengers whose travel was disrupted on December 3, 4, and 5. The vouchers will be valid for one year.
As per the Civil Aviation guidelines, passengers are entitled to compensation of ₹5,000 to ₹10,000 if a flight is cancelled or delayed within 24 hours of departure.
In addition to mandatory compensation, IndiGo is providing extra vouchers. The airline also stated that refunds are being processed, including for bookings made through travel platforms.
On a single day, IndiGo had cancelled 220 flights, after which the DGCA summoned the airline’s CEO and officials seeking details on service restoration and refund processing.
